Returns & Exchanges
At itel Nigeria, we are committed to providing you with high-quality electronics. If you are not completely satisfied with your purchase, you can return your device within 7 days of delivery for a replacement or refund, provided it remains in its original condition and packaging.
Initiate Your Request
Contact our customer support team or visit your nearest authorized itel service center with your order number and proof of purchase to begin the return process.
Quality Assessment
Our certified technicians will inspect the device to verify the reported issue and ensure the product is free from user-induced damage or unauthorized repairs.
Pack and Secure
Ensure the device is placed back in its original box with all included accessories, manuals, and promotional gifts to avoid any deductions from your refund or exchange.
Resolution Delivery
Once the return is approved, we will process your replacement unit or issue a refund via your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing