Frequently Asked Questions
Everything you need to know about shopping with itel Nigeria.
How long does shipping take within Nigeria?
Delivery typically takes 2-5 business days for orders within Lagos and 5-10 business days for other states across Nigeria.
What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, Mastercard, Verve), bank transfers, and secure online payments via Paystack.
Do itel smartphones come with a warranty?
Yes, all itel smartphones purchased from our official store come with a standard 12-month manufacturer warranty covering technical defects.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking number and a link to our logistics partner's portal.
What is your return policy for faulty electronics?
If you receive a defective device, you can return it within 7 days of delivery for a replacement or a full refund, provided it is in its original packaging.
Where can I find an official Carlcare service center?
itel users can access professional after-sales support at any Carlcare service center nationwide. You can find the nearest location via the Carlcare app pre-installed on your phone.